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Informed citizen and empowered citizen in health: results from an European survey

Santana, S and Lausen, B and Bujnowska-Fedak, M and Chronaki, CE and Prokosch, H and Wynn, R (2011) 'Informed citizen and empowered citizen in health: results from an European survey.' BMC Family Practice, 12 (20). 20-. ISSN 1471-2296


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Background: The knowledge about the relationship between health-related activities on the Internet (i.e. informed citizens) and individuals? control over their own experiences of health or illness (i.e. empowered citizens) is valuable but scarce. In this paper, we investigate the correlation between four ways of using the Internet for information on health or illness and citizens attitudes and behaviours toward health professionals and health systems and establish the profile of empowered eHealth citizens in Europe. Methods: Data was collected during April and May 2007 (N = 7022), through computer-assisted telephone interviews (CATI). Respondents from Denmark, Germany, Greece, Latvia, Norway, Poland and Portugal participated in the survey. The profiles were generated using logistic regressions and are based on: a) socio-demographic and health information, b) the level of use of health-related online services, c) the level of use of the Internet to get health information to decide whether to consult a health professional, prepare for a medical appointment and assess its outcome, and d) the impact of online health information on citizens? attitudes and behavior towards health professionals and health systems. Results: Citizens using the Internet to decide whether to consult a health professional or to get a second opinion are likely to be frequent visitors of health sites, active participants of online health forums and recurrent buyers of medicines and other health related products online, while only infrequent epatients, visiting doctors they have never met face-to-face. Participation in online health communities seems to be related with more inquisitive and autonomous patients. Conclusions: The profiles of empowered eHealth citizens in Europe are situational and country dependent. The number of Europeans using the Internet to get health information to help them deal with a consultation is raising and having access to online health information seems to be associated with growing number of inquisitive and self-reliant patients. Doctors are increasingly likely to experience consultations with knowledgeable and empowered patients, who will challenge them in various ways.

Item Type: Article
Uncontrolled Keywords: Humans; Logistic Models; Attitude; Physician-Patient Relations; Internet; Adolescent; Adult; Aged; Aged, 80 and over; Middle Aged; Self-Help Groups; Patient Acceptance of Health Care; Europe; Female; Male; Interviews as Topic; Young Adult; Information Seeking Behavior; Community Participation; Power, Psychological
Subjects: H Social Sciences > HA Statistics
Q Science > QA Mathematics
R Medicine > R Medicine (General)
Divisions: Faculty of Science and Health
Faculty of Science and Health > Mathematical Sciences, Department of
SWORD Depositor: Elements
Depositing User: Elements
Date Deposited: 09 Dec 2011 23:29
Last Modified: 06 Jan 2022 13:24

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