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Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems

Pena Rios, AC and Hagras, H and Owusu, G and Gardner, M (2018) 'Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems.' IEEE Systems, Man, and Cybernetics Magazine, 4 (1). 20 - 31. ISSN 2333-942X

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Abstract

With the increasing complexity of service operations in different industries and more advanced uses of specialized equipment and procedures, the great current challenge for companies is to increase employees' expertise and their ability to maintain and improve service quality. In this regard, Service 4.0 aims to support and promote innovation in service operations using emergent technology. Current technological innovations present a significant opportunity to provide on-site, real-time support for field service professionals in many areas.

Item Type: Article
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Faculty of Science and Health > Computer Science and Electronic Engineering, School of
Depositing User: Elements
Date Deposited: 17 Sep 2018 12:13
Last Modified: 17 Sep 2018 13:15
URI: http://repository.essex.ac.uk/id/eprint/21344

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