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The effects of personalized feedback on participation and reporting in mobile app data collection

Wenz, Alexander and Jackle, Annette and Burton, Jonathan and Couper, Mick (2022) 'The effects of personalized feedback on participation and reporting in mobile app data collection.' Social Science Computer Review, 40 (1). pp. 165-178. ISSN 0894-4393

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Offering participants in mobile app studies personalized feedback on the data they report seems an obvious thing to do: participants might expect an app to provide feedback given their experiences with commercial apps, feedback might motivate more people to participate in the study, and participants might be more motivated to provide accurate data so that the feedback is more useful to them. However, personalized feedback might lead participants to change the behaviour that is being measured with the app, implementing feedback is costly, and also constrains other design decisions for the data collection. In this paper, we report on an experimental study that tested the effects of providing personalized feedback in a one-month mobile app-based spending study. Based on the app paradata and responses to a debrief survey, it seems that participants reacted positively to the feedback. The feedback did not have the potential negative effect of altering the spending participants reported in the app. However, the feedback also did not have the intended effect of increasing initial participation or ongoing adherence to the study protocol.

Item Type: Article
Uncontrolled Keywords: non-monetary incentive; smartphone; spending diary; adherence; measurement
Divisions: Faculty of Social Sciences
Faculty of Social Sciences > Institute for Social and Economic Research
SWORD Depositor: Elements
Depositing User: Elements
Date Deposited: 04 Mar 2020 09:50
Last Modified: 22 Feb 2022 07:27

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