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Ombudsman schemes and effective access to justice: A study of international practices and trends

Beqiraj, Julinda and Garahan, Sabina and Shuttleworth, Kelly (2018) Ombudsman schemes and effective access to justice: A study of international practices and trends. Technical Report. International Bar Association.

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Abstract

This report examines the broad range of ombudsman models used worldwide to bridge the gaps created by formal, expensive and lengthy dispute resolution processes. It explores how ombudsman services have become a significant feature of legal systems across many jurisdictions, developing from a constitutional accountability tool to an independent complaints mechanism widely used in the private sector. Focusing on ombudsman offices whose mandate has a strong link with economic and social rights, the report includes analysis of good practice; the role of ombudsman bodies in dealing with corruption; schemes in the financial services, consumer and telecom sectors; the funding and legal restrictions faced by these services; and issues relating to digitalisation.

Item Type: Monograph (Technical Report)
Subjects: K Law > K Law (General)
Divisions: Faculty of Humanities > Law, School of
Depositing User: Jim Jamieson
Date Deposited: 24 Feb 2021 08:11
Last Modified: 24 Feb 2021 08:11
URI: http://repository.essex.ac.uk/id/eprint/29929

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