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In-depth study of ‘decoupling point’ as a reference model: an application for health service supply chain

Guven-Uslu, Pinar and Chan, Hing Kai and Ijaz, Sadia and Bak, Ozlem and Whitlow, Barry and Kumar, Vikas (2014) 'In-depth study of ‘decoupling point’ as a reference model: an application for health service supply chain.' Production Planning & Control, 25 (13-14). pp. 1107-1117. ISSN 0953-7287

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Abstract

This paper reports the findings from a case study research about in-depth analysis of ‘decoupling point’ as a reference model to address a particular management dilemma. Managers from a health service organisation contacted the researchers to investigate possible causes of a managerial dilemma where managers and clinical professionals were not able to agree on a satisfactory decision. Researchers designed a decoupling point reference model where decision-making was taking place to decide which particular process would be chosen for treatment. Clinical professionals were favouring a particular process because of health benefits to patients, whereas managers were more inclined to support a different process, which seemed to bring better outcomes for the organisation. The decoupling point implied applying a hybrid strategy where lean and agile paradigms coexisted so that particular operational views of these different groups of professionals could be taken into account simultaneously. The current performance management system indicated some limitations in the sense that it did not include relevant knowledge of the processes that the reference model suggested. The paper concluded that reference models have potential to offer benefits if considered as tools of process-driven analysis for service organisations. They could serve to find out about potential conflict between different professional groups, as well as indicating the limitations or weaknesses of other critical aspects of management such as measuring of performance and allocations of resources so that better integration across all facets of the service could be achieved.

Item Type: Article
Uncontrolled Keywords: decoupling point; reference model; health service
Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Faculty of Social Sciences > Essex Business School
Faculty of Social Sciences > Essex Business School > Essex Accounting Centre
Depositing User: Jim Jamieson
Date Deposited: 29 Aug 2013 12:55
Last Modified: 12 Nov 2015 17:09
URI: http://repository.essex.ac.uk/id/eprint/7469

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