Items where Author is "Dibb, Sally"
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Liu, Hongfei and Jayawardhena, Chanaka and Dibb, Sally and Ranaweera, Chatura (2019) Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective. Tourism Management, 75. pp. 381-392. DOI https://doi.org/10.1016/j.tourman.2019.05.008