Article

Malhotra, Neeru and Ashill, Nicholas and Lages, Cristiana R and Homayounfard, Amir (2022) 'Understanding the role of frontline employee felt obligation in services.' Service Industries Journal, Online (11-12). pp. 1-29. ISSN 0264-2069

Akram, Muhammad S and Malhotra, Neeru and Goraya, M Awais and Shareef, Mahmud and Malik, Aneela and Lal, Banita (2022) 'User engagement on global social networks: Examining the roles of perceived brand globalness, identification and global identity.' Technological Forecasting and Social Change, 181. p. 121771. ISSN 0040-1625

Malhotra, Neeru and Sahadev, Sunil and Sharom, Nur Qamarina (2022) 'Organisational justice, organisational identification and job involvement: the mediating role of psychological need satisfaction and the moderating role of person-organisation fit.' International Journal of Human Resource Management, Online (8). pp. 1526-1561. ISSN 0958-5192

Malhotra, Neeru and Sahadev, Sunil and Leeflang, PSH and Purani, Keyoor (2021) 'New Insights into e-Loyalty of Internet Banking Users in an Emerging Market Context: A Multilevel Analysis.' Information Systems Frontiers, Online (23). pp. 1521-1536. ISSN 1387-3326

Lages, Cristiana R and Piercy, Nigel F and Malhotra, Neeru and Simões, Cláudia (2020) 'Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees.' International Journal of Human Resource Management, 31 (21). pp. 2737-2760. ISSN 0958-5192

Sahadev, Sunil and Malhotra, Neeru and Mukherjee, Avinandan (2020) 'Segmenting Excessive Alcohol Consumers: Implications for Social Marketing.' IIM Kozhikode Society and Management Review, 9 (2). pp. 213-225. ISSN 2277-9752

Malhotra, Neeru and Sahadev, Sunil and Purani, Keeyor (2017) 'Psychological contract violation and customer intention to reuse online retailers:exploring mediating and moderating mechanisms.' Journal of Business Research, 75. pp. 17-28. ISSN 0148-2963

Evanschitzky, Heiner and Malhotra, Neeru and v. Wangenheim, Florian and Lemon, Katherine N (2017) 'Antecedents of peripheral services cross-buying behavior.' Journal of Retailing and Consumer Services, 36. pp. 218-224. ISSN 0969-6989

Malhotra, Neeru and Ackfeldt, Anna-Lena (2016) 'Internal communication and prosocial service behaviors of front-line employees:investigating mediating mechanisms.' Journal of Business Research, 69 (10). pp. 4132-4139. ISSN 0148-2963