Article

Lages, Cristiana R and Piercy, Nigel F and Malhotra, Neeru and Simões, Cláudia (2018) 'Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees.' International Journal of Human Resource Management. ISSN 0958-5192

Malhotra, Neeru and Sahadev, Sunil and Purani, Keeyor (2017) 'Psychological contract violation and customer intention to reuse online retailers:exploring mediating and moderating mechanisms.' Journal of Business Research, 75. 17 - 28. ISSN 0148-2963

Evanschitzky, Heiner and Malhotra, Neeru and v. Wangenheim, Florian and Lemon, Katherine N (2017) 'Antecedents of peripheral services cross-buying behavior.' Journal of Retailing and Consumer Services, 36. 218 - 224. ISSN 0969-6989

Malhotra, Neeru and Ackfeldt, Anna-Lena (2016) 'Internal communication and prosocial service behaviors of front-line employees:investigating mediating mechanisms.' Journal of Business Research, 69 (10). 4132 - 4139. ISSN 0148-2963