Items where Author is "Wang, Yao-Chin"
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Article
Yang, Huijun and Wang, Yao-Chin and Song, Hanqun and Ma, Emily (2024) Utilitarian vs. hedonic roles of service robots and customer stereotypes: A person-environment fit theory perspective. International Journal of Contemporary Hospitality Management. DOI https://doi.org/10.1108/IJCHM-05-2023-0668
Song, Hanqun and Wang, Yao-Chin and Yang, Huijun and Ma, Emily (2022) Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management, 106. p. 103301. DOI https://doi.org/10.1016/j.ijhm.2022.103301