Items where Author is "Xu, Mao"
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Li, Xinwei and Xu, Mao and Zeng, Wenjuan and Tse, Ying Kei and Chan, Hing Kai (2023) Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70. p. 103157. DOI https://doi.org/10.1016/j.jretconser.2022.103157