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Li, Xinwei and Xu, Mao and Zeng, Wenjuan and Tse, Ying Kei and Chan, Hing Kai (2023) Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70. p. 103157. DOI https://doi.org/10.1016/j.jretconser.2022.103157
Zhang, Minhao and Zeng, Wenjuan and Tse, Ying Kei and Wang, Yichuan and Smart, Palie (2021) Examining the antecedents and consequences of green product innovation. Industrial Marketing Management, 93. pp. 413-427. DOI https://doi.org/10.1016/j.indmarman.2020.03.028
Tse, Ying Kei and Zhang, Minhao and Zeng, Wenjuan and Ma, Jie (2021) Perception of supply chain quality risk: Understanding the moderation role of supply market thinness. Journal of Business Research, 122. pp. 822-834. DOI https://doi.org/10.1016/j.jbusres.2020.07.003