Pena Rios, AC and Hagras, H and Owusu, G and Gardner, M (2018) Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems. IEEE Systems, Man, and Cybernetics Magazine, 4 (1). pp. 20-31. DOI https://doi.org/10.1109/MSMC.2017.2769199
Pena Rios, AC and Hagras, H and Owusu, G and Gardner, M (2018) Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems. IEEE Systems, Man, and Cybernetics Magazine, 4 (1). pp. 20-31. DOI https://doi.org/10.1109/MSMC.2017.2769199
Pena Rios, AC and Hagras, H and Owusu, G and Gardner, M (2018) Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems. IEEE Systems, Man, and Cybernetics Magazine, 4 (1). pp. 20-31. DOI https://doi.org/10.1109/MSMC.2017.2769199
Abstract
With the increasing complexity of service operations in different industries and more advanced uses of specialized equipment and procedures, the great current challenge for companies is to increase employees' expertise and their ability to maintain and improve service quality. In this regard, Service 4.0 aims to support and promote innovation in service operations using emergent technology. Current technological innovations present a significant opportunity to provide on-site, real-time support for field service professionals in many areas.
| Item Type: | Article |
|---|---|
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science |
| Divisions: | Faculty of Science and Health Faculty of Science and Health > Computer Science and Electronic Engineering, School of |
| SWORD Depositor: | Unnamed user with email elements@essex.ac.uk |
| Depositing User: | Unnamed user with email elements@essex.ac.uk |
| Date Deposited: | 17 Sep 2018 12:13 |
| Last Modified: | 23 Sep 2022 19:22 |
| URI: | http://repository.essex.ac.uk/id/eprint/21344 |
Available files
Filename: Document1.pdf