Juvenile Facility Staff: Research, Policy, and Practice

This chapter explores the role of staff members in juvenile facilities, particularly as they manage the core tensions between care and control. The chapter examines the function of staff in young people’s lives, and the importance of understanding their role in terms of the consequences for young people’s safety and well-being. Drawing from a piece of qualitative research about staff working in residential juvenile facilities in New York State, it also examines the ways that staff manage the demands of care and control, and looks at the practices of emotional labor that staff members engage in.