Abulhaija, Sabreen and Fernandez De Arroyabe Arranz, Marta and Kwong, Caleb and Zeng, Wenjuan (2025) Exploring the Impact of External Rewards on E-Government Services Adoption: Empirical Evidence from Jordan. Public Management Review. pp. 1-27. DOI https://doi.org/10.1080/14719037.2025.2461685 (In Press)
Abulhaija, Sabreen and Fernandez De Arroyabe Arranz, Marta and Kwong, Caleb and Zeng, Wenjuan (2025) Exploring the Impact of External Rewards on E-Government Services Adoption: Empirical Evidence from Jordan. Public Management Review. pp. 1-27. DOI https://doi.org/10.1080/14719037.2025.2461685 (In Press)
Abulhaija, Sabreen and Fernandez De Arroyabe Arranz, Marta and Kwong, Caleb and Zeng, Wenjuan (2025) Exploring the Impact of External Rewards on E-Government Services Adoption: Empirical Evidence from Jordan. Public Management Review. pp. 1-27. DOI https://doi.org/10.1080/14719037.2025.2461685 (In Press)
Abstract
This research investigates how external rewards influence citizens' adoption of e-government services in Jordan, using data from the 2021 Technology and Internet Survey. Extending the UTAUT model, it incorporates external rewards as an extrinsic motivator. Findings show rewards significantly impact adoption, varying by location, age, income, education, and digital skills. It contributes to understanding e-government demand and offers policymakers strategies to increase adoption rates, fostering a more inclusive digital ecosystem.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | E-government; e-services; digital services; adoption; public sector; government; UTAUT; digital transformation; digitalization; extrinsic motivation; external rewards; digital divide; digital inequality; digital skills |
| Divisions: | Faculty of Social Sciences Faculty of Social Sciences > Essex Business School Faculty of Social Sciences > Essex Business School > Strategy, Operations and Entrepreneurship |
| SWORD Depositor: | Unnamed user with email elements@essex.ac.uk |
| Depositing User: | Unnamed user with email elements@essex.ac.uk |
| Date Deposited: | 29 Jul 2025 10:08 |
| Last Modified: | 29 Jul 2025 10:09 |
| URI: | http://repository.essex.ac.uk/id/eprint/40158 |
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