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Communication modality, authenticity, and continuance usage intention of GenAI chatbots: A media richness theory perspective

Yang, Huijun and Song, Hanqun and Zhang, Yun and Ma, Emily and Yang, Andi (2025) Communication modality, authenticity, and continuance usage intention of GenAI chatbots: A media richness theory perspective. Tourism Management. (In Press)



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Filename: Manuscript TM accepted version.docx

Licence: Creative Commons: Attribution-Noncommercial-No Derivative Works 4.0

Embargo Date: 1 January 2100

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