Items where Author is "Dibb, Sally"
![]() | Up a level |
Group by: Item Type | No Grouping
Jump to: Article
Number of items: 1.
Article
Liu, Hongfei and Jayawardhena, Chanaka and Dibb, Sally and Ranaweera, Chatura (2019) 'Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective.' Tourism Management, 75. pp. 381-392. ISSN 0261-5177