Items where Author is "El-Manstrly, Dahlia"
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Kuanr, Abhisek and Moharana, Tapas Ranjan and Yan, Min and Pradhan, Debasis and El-Manstrly, Dahlia (2025) When Chatbots Cause Trouble: How Agent Type and Conversation Style Shape Consumer Responses to Service Failures. European Journal of Marketing, 59 (12). pp. 2788-2839. DOI https://doi.org/10.1108/ejm-08-2023-0663 (In Press)