Items where Author is "El-Manstrly, Dahlia"
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Kuanr, Abhisek and Moharana, Tapas Ranjan and Yan, Min and Pradhan, Debasis and El-Manstrly, Dahlia (2025) When Chatbots Cause Trouble: How Agent Type and Conversation Style Shape Consumer Responses to Service Failures. European Journal of Marketing. (In Press)