Items where Author is "Lages, Cristiana R"

Article

Malhotra, Neeru and Ashill, Nicholas and Lages, Cristiana R and Homayounfard, Amir (2022) Understanding the role of frontline employee felt obligation in services. Service Industries Journal, Online (11-12). pp. 1-29. DOI https://doi.org/10.1080/02642069.2020.1858062

Lages, Cristiana R and Piercy, Nigel F and Malhotra, Neeru and Simões, Cláudia (2020) Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees. International Journal of Human Resource Management, 31 (21). pp. 2737-2760. DOI https://doi.org/10.1080/09585192.2018.1464491