Items where Author is "Martin, Adrian"
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Martin, Adrian and Vernes, Whitney and O’Gorman, Rick and Sandstrom, Gillian (2027) Staff interactions and individual influences on complaint behaviour in restaurants. International Journal of Hospitality Management, 141. p. 104917. DOI https://doi.org/10.1016/j.ijhm.2026.104917
Martin, Adrian (2026) Who tips, and who complains in UK restaurants, and what happens when they do? Doctoral thesis, University of Essex. DOI https://doi.org/10.5526/ERR-00043360
Martin, Adrian (2019) The Practical Guide to Understanding and Raising Hotel Profitability. Routledge. ISBN 9780367218287. Official URL: https://www.routledge.com/The-Practical-Guide-to-U...