Items where Author is "O’Gorman, Rick"
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Article
Martin, Adrian and Vernes, Whitney and O’Gorman, Rick and Sandstrom, Gillian (2027) Staff interactions and individual influences on complaint behaviour in restaurants. International Journal of Hospitality Management, 141. p. 104917. DOI https://doi.org/10.1016/j.ijhm.2026.104917