Items where Author is "Osman, Hanaa"
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Nguyen, Quynh and Ladkin, Adele and Osman, Hanaa (2022) What helps or hinders the emotional intelligence practice? A study of Vietnamese hotel workers. International Journal of Contemporary Hospitality Management, 34 (2). pp. 534-554. DOI https://doi.org/10.1108/ijchm-04-2021-0510