Items where Author is "Ranaweera, Chatura"
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Liu, Hongfei and Jayawardhena, Chanaka and Dibb, Sally and Ranaweera, Chatura (2019) 'Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective.' Tourism Management, 75. 381 - 392. ISSN 0261-5177