Items where Author is "Ranaweera, Chatura"
 | Up a level |
Group by: Item Type | No Grouping
Number of items: 1.
Liu, Hongfei and Jayawardhena, Chanaka and Dibb, Sally and Ranaweera, Chatura (2019) Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective. Tourism Management, 75. pp. 381-392. DOI https://doi.org/10.1016/j.tourman.2019.05.008