Items where Author is "Wilson, Alan"
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Yani-de-Soriano, Mirella and Hanel, Paul HP and Vazquez-Carrasco, Rosario and Cambra-Fierro, Jesús and Wilson, Alan and Centeno, Edgar (2019) Investigating the role of customers’ perceptions of employee effort and justice in service recovery. European Journal of Marketing, 53 (4). pp. 708-732. DOI https://doi.org/10.1108/ejm-09-2017-0570