Items where Author is "Yan, Min"
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Kuanr, Abhisek and Moharana, Tapas Ranjan and Yan, Min and Pradhan, Debasis and El-Manstrly, Dahlia (2025) When Chatbots Cause Trouble: How Agent Type and Conversation Style Shape Consumer Responses to Service Failures. European Journal of Marketing. (In Press)
Gorton, Matthew and Yan, Min and Lin, Honglyu and Gaćeša Brlić, Dora and White, John and Brečić, Ružica and Tkalac Verčič, Ana (2025) Post-pandemic restaurant patronage: the importance of neuroticism in shaping in-person dining intentions. Journal of Hospitality and Tourism Insights. pp. 1-20. DOI https://doi.org/10.1108/jhti-01-2025-0179
Yan, Min and Yu, Qionglei and Lin, Zhibin and Ye, Yu (2024) Unpacking the psychological mechanisms of service robot adoption for lonely customers. Journal of Digital Economy, 3. pp. 288-298. DOI https://doi.org/10.1016/j.jdec.2025.05.002