Items where Division is "Faculty of Arts, Humanities and Social Sciences > Essex Business School > Edge Hotel School" and Year is 2027
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Number of items: 1.
Martin, Adrian and Vernes, Whitney and O’Gorman, Rick and Sandstrom, Gillian (2027) Staff interactions and individual influences on complaint behaviour in restaurants. International Journal of Hospitality Management, 141. p. 104917. DOI https://doi.org/10.1016/j.ijhm.2026.104917