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Yang, Huijun and Wang, Yao-Chin and Song, Hanqun and Ma, Emily (2024) Utilitarian vs. hedonic roles of service robots and customer stereotypes: A person-environment fit theory perspective. International Journal of Contemporary Hospitality Management, 36 (9). pp. 3211-3231. DOI https://doi.org/10.1108/IJCHM-05-2023-0668
Song, Hanqun and Yang, Huijun and Sthapit, Erose (2023) Robotic service quality, authenticity, and revisit intention to restaurants in China: Extending cognitive appraisal theory. International Journal of Contemporary Hospitality Management, 37 (5). pp. 1497-1515. DOI https://doi.org/10.1108/IJCHM-11-2022-1396
Song, Hanqun and Ding, Qing Shan and Xu, Jing Bill and Kim, Jonghyeong and Chang, Richard CY (2023) Typographic design of outdoor signage, restaurant authenticity, and consumers’ willingness to dine: extending semiotic theory. International Journal of Contemporary Hospitality Management, 35 (7). pp. 2388-2409. DOI https://doi.org/10.1108/ijchm-05-2022-0572
Marandi, Ali Akbar and Tasavori, Misagh and Najmi, Manoochehr (2023) New Insights into Hotel Customers’ Revisiting Intentions, Based on Big Data. International Journal of Contemporary Hospitality Management, 36 (1). pp. 292-311. DOI https://doi.org/10.1108/IJCHM-06-2022-0719
Song, Haiyan and Lin, Gabrielle (2023) A behavioral economics approach to hospitality and tourism research. International Journal of Contemporary Hospitality Management, 35 (5). pp. 1844-1858. DOI https://doi.org/10.1108/ijchm-05-2022-0634
Lee, Chang-Hun and Kim, Hye-Rhim (2022) Positive and negative switching barriers: promoting hotel customer citizenship behaviour through brand attachment. International Journal of Contemporary Hospitality Management, 34 (11). pp. 4288-4311. DOI https://doi.org/10.1108/ijchm-10-2021-1280
Nguyen, Quynh and Ladkin, Adele and Osman, Hanaa (2022) What helps or hinders the emotional intelligence practice? A study of Vietnamese hotel workers. International Journal of Contemporary Hospitality Management, 34 (2). pp. 534-554. DOI https://doi.org/10.1108/ijchm-04-2021-0510