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Song, Hanqun and Wang, Yao-Chin and Yang, Huijun and Ma, Emily (2022) Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management, 106. p. 103301. DOI https://doi.org/10.1016/j.ijhm.2022.103301

Chang, Yee-Shan and Cheah, Jun-Hwa and Lim, Xin-Jean and Morrison, Alastair M and Kennell, James S (2022) Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty. International Journal of Hospitality Management, 104. p. 103249. DOI https://doi.org/10.1016/j.ijhm.2022.103249

Song, Hanqun and Kim, Jong-Hyeong (2021) The cause-effect relationship between negative food incidents and tourists’ negative emotions. International Journal of Hospitality Management, 95. p. 102925. DOI https://doi.org/10.1016/j.ijhm.2021.102925