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Boncori, Ilaria and Vine, Tom (2014) 'Learning without thought is labour lost, thought without learning is perilous': the importance of pre-departure training and emotions management for expatriates working in China. International Journal of Work Organisation and Emotion, 6 (2). p. 155. DOI https://doi.org/10.1504/ijwoe.2014.060928

Tyler, M (2009) Behind a painted smile: gendered aesthetics and emotional labour. International Journal of Work Organisation and Emotion, 3 (1). pp. 65-71. DOI https://doi.org/10.1504/ijwoe.2009.025399

Johansson, M and Naslund, L (2009) Welcome to Paradise. Customer experience design and emotional labour on a cruise ship. International Journal of Work Organisation and Emotion, 3 (1). pp. 40-55. DOI https://doi.org/10.1504/ijwoe.2009.025397

Pettinger, Lynne (2008) Developing aesthetic labour: the importance of consumption. International Journal of Work Organisation and Emotion, 2 (4). p. 327. DOI https://doi.org/10.1504/ijwoe.2008.022495