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Kim, Jong-Hyeong and Song, Hanqun (2024) Examining the influence of multiple dimensions of authentic dining experiences. The Service Industries Journal, 44 (5-6). pp. 317-341. DOI https://doi.org/10.1080/02642069.2022.2059074
Poulis, Efthimios and Poulis, Konstantinos and Dooley, Lawrence (2013) ‘Information communication technology’ innovation in a non-high technology sector: achieving competitive advantage in the shipping industry. The Service Industries Journal, 33 (6). pp. 594-608. DOI https://doi.org/10.1080/02642069.2011.623776
Eng, Teck-Yong (2008) E-customer service capability and value creation. The Service Industries Journal, 28 (9). pp. 1293-1306. DOI https://doi.org/10.1080/02642060802230163