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Yang, Huijun and Song, Hanqun and Zhang, Yun and Ma, Emily and Yang, Andi (2025) Communication modality, authenticity, and continuance usage intention of GenAI chatbots: A media richness theory perspective. Tourism Management. (In Press)

Ma, Emily and Yang, Huijun and Wang, Yao-Chin and Song, Hanqun (2022) Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels. Tourism Management, 93. p. 104610. DOI https://doi.org/10.1016/j.tourman.2022.104610

Lee, Linda (2021) Does getting along matter? Tourist-tourist rapport in guided group activities. Tourism Management, 87. p. 104381. DOI https://doi.org/10.1016/j.tourman.2021.104381

Liu, Hongfei and Jayawardhena, Chanaka and Dibb, Sally and Ranaweera, Chatura (2019) Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective. Tourism Management, 75. pp. 381-392. DOI https://doi.org/10.1016/j.tourman.2019.05.008