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Martin, Adrian (2026) Who tips, and who complains in UK restaurants, and what happens when they do? Doctoral thesis, University of Essex. DOI https://doi.org/10.5526/ERR-00043360
Martin, Adrian (2019) The Practical Guide to Understanding and Raising Hotel Profitability. Routledge. ISBN 9780367218287. Official URL: https://www.routledge.com/The-Practical-Guide-to-U...