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How should satisfaction of service users be assessed? A comparison of three methods

Green, G and Glover, L and Doe, L (2001) 'How should satisfaction of service users be assessed? A comparison of three methods.' British Journal of Health Care Management, 7 (6). 236 - 239. ISSN 1358-0574

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Abstract

The satisfaction of health service users is an increasingly important concern to service providers, yet there is little guidance about how it should be assessed. This study compares three different methods of collecting service users’ views (postal questionnaire; face-to-face interview; focus groups) to identify the strengths, weaknesses, usefulness, and what the service user thinks of each method.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
R Medicine > R Medicine (General)
Divisions: Faculty of Science and Health > Health and Social Care, School of
Depositing User: Elements
Date Deposited: 31 Aug 2017 15:38
Last Modified: 02 Sep 2017 00:15
URI: http://repository.essex.ac.uk/id/eprint/20299

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