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Service quality measurement: appointment systems in UK GP practices

Sliwa, Martyna and O'Kane, James (2011) 'Service quality measurement: appointment systems in UK GP practices.' International Journal of Health Care Quality Assurance, 24 (6). 441 - 452. ISSN 0952-6862

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Item Type: Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Social Sciences > Essex Business School
Depositing User: Users 161 not found.
Date Deposited: 19 Jan 2015 14:31
Last Modified: 29 Nov 2018 17:15
URI: http://repository.essex.ac.uk/id/eprint/7371

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