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A Consulting Giant; a Disgruntled Client: A ‘Failed’ Attempt to Change Management Controls in a Public Sector Organisation

Junaid Ashraf, M and Uddin, Shahzad (2013) 'A Consulting Giant; a Disgruntled Client: A ‘Failed’ Attempt to Change Management Controls in a Public Sector Organisation.' Financial Accountability & Management, 29 (2). pp. 186-205. ISSN 0267-4424

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Abstract

There has been very little research into management consulting interventions in public sector organisations, especially in emerging economies. This paper aims to fill this void by narrating the empirics of a consulting assignment carried out by a large international consulting firm in a Pakistani public sector organisation. The study found that consultants’ recommendations of ‘businesslike’ management controls, such as a modern performance measurement system and a ‘state-of-the-art’ information system, were rejected outright by the client management. Employing a critical realist perspective that focuses on the structural conditions facing both the client and the consultants, and on the strategies adopted by both parties, the study aims to explain the empirics of the case. Through structural and strategic analysis, this paper aims to enhance our understanding of the dynamics of management consulting in public sector organisations, especially in emerging economies.

Item Type: Article
Additional Information: Source info: Financial Accountability & Management, Vol. 29, Issue 2, pp. 186-205, 2013
Uncontrolled Keywords: management consulting; critical realism; public sector; emerging economies; Pakistan
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce > HF5601 Accounting
Divisions: Faculty of Social Sciences
Faculty of Social Sciences > Essex Business School
Faculty of Social Sciences > Essex Business School > Essex Accounting Centre
SWORD Depositor: Elements
Depositing User: Elements
Date Deposited: 29 Aug 2013 14:12
Last Modified: 31 Mar 2022 15:28
URI: http://repository.essex.ac.uk/id/eprint/7471

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