Safe and Well Evaluation Report

In August 2018 Essex County Fire and Rescue Service (ECFRS) introduced Safe and Well visits to replace the previous home safety visits. The Safe and Well Visits were similar to the previous intervention, with key differences that officers could now offer assistive technology, home security advice and referrals to other support and guidance. The University of Essex have been assisting ECFRS to evaluate the new Safe and Well Visits. This report analyses feedback collected regarding the new visits, the process of evaluation and the impact on the number of Accidental Dwelling Fires (ADFs). Analysis of the first five months of Safe and Well was carried out in February 2019. From January 2019 onwards, a new recording method was introduced, whereby feedback forms were entered directly onto monthly downloads from CRM. This report therefore analyses all of the feedback that has been returned since this new recording scheme was introduced. The report aims to: • Measure the impact of the Safe and Well visits by analysing feedback from those receiving a visit; • Identify any limitations in the current feedback process; • Analyse the impact of Safe and Well visits on the number of Accidental Dwelling Fires (ADFs); • Make recommendations on how to streamline the evaluation process in the future.