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Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry

Li, Xinwei and Xu, Mao and Zeng, Wenjuan and Tse, Ying Kei and Chan, Hing Kai (2023) Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70. p. 103157. DOI https://doi.org/10.1016/j.jretconser.2022.103157



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Licence: Creative Commons: Attribution-Noncommercial-No Derivative Works 3.0

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