Mind the gap: An exploration of generation-in-the-mind

The area of generational differences is complex and opaque, and yet it appears to influence organisational relationships and processes, perhaps because of this opacity. This research, using theoretical concepts such as organisation in the mind, habitus and master signifier, aims to help us understand how the construct of generation becomes alive in the minds of individuals, through both emotional experiences and societal influences, which in turn solidifies generalisations in people’s minds about generation. This research explores the perceptions of generational difference, how it evolves over time in the mind of participants, how it influences individuals’ perceptions of self and others, and thus relationships and processes in a work setting. This research used the biographical-narrative interpretive method to uncover the psychosocial aspects of the formation of generation in the mind, through the lived life and told story of participants. This research used a combination of biographical-narrative interpretive method analysis and grounded theory to interpret the narratives of seven participants on an upward leadership trajectory. The findings in this research suggest that, on the one hand generational differences are universal and persistent, and are used to explain particular patterns of behaviours and give context. On the other hand, they seem ambiguous and thus are used as a container for anxieties related to age and difference. The various phantasies and projections that people have seem to have the potential to impact identity deeply, and membership towards these groups (generations). In conclusion, while generational differences seem easily recognisable, it seems equally nebulous, both something and nothing. It is because of this that generation and/or generational differences becomes a hook, a whole set of assumptions and generalisations that are both meaningless, and yet at the same time, have potency. Ultimately, this research looked at how generation in the mind is both formed and influences individuals at work, and how it has the capacity to be both everything and nothing.