Barbera, Carmela and Sicilia, MariaFrancesca and Steccolini, Ileana (2025) Exploring government-citizen interaction in public service performance assessment: trade-offs, synergies, and critical issues. Public Administration. (In Press)
Barbera, Carmela and Sicilia, MariaFrancesca and Steccolini, Ileana (2025) Exploring government-citizen interaction in public service performance assessment: trade-offs, synergies, and critical issues. Public Administration. (In Press)
Barbera, Carmela and Sicilia, MariaFrancesca and Steccolini, Ileana (2025) Exploring government-citizen interaction in public service performance assessment: trade-offs, synergies, and critical issues. Public Administration. (In Press)
Abstract
Citizens’ participation and direct initiatives are on the rise, including in assessing public service performance. Performance measurement and government-citizen interactions have been traditionally studied separately in public administration scholarship. To bridge this gap, this article integrates these two bodies of literature, proposing a typology of approaches to government-citizen interactions in public service performance assessment and highlighting their features. It also discusses the possible synergies and trade-offs emerging at the intersection between “interaction” and “assessment”. In particular, the article focuses on how relevance, reliability, and understandability shape and are shaped by the interaction between governments and citizens in both government-led and citizen-led initiatives of performance assessment. Finally, the paper puts forward a research agenda for the study of interactive forms of public service performance measurement.
Item Type: | Article |
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Uncontrolled Keywords: | public participation, performance measurement and management, citizen initiative, co-assessment, citizen-generated data, government-citizen interaction |
Divisions: | Faculty of Social Sciences Faculty of Social Sciences > Essex Business School Faculty of Social Sciences > Essex Business School > Essex Accounting Centre |
SWORD Depositor: | Unnamed user with email elements@essex.ac.uk |
Depositing User: | Unnamed user with email elements@essex.ac.uk |
Date Deposited: | 06 May 2025 08:10 |
Last Modified: | 06 May 2025 08:11 |
URI: | http://repository.essex.ac.uk/id/eprint/40798 |
Available files
Filename: Manuscript revision_Final_21_04_25_Clean.docx
Embargo Date: 1 January 2100