A Consulting Giant; a Disgruntled Client: a ?Failed? Attempt to Change Management Controls in a Public Sector Organisation

There has been very little research into management consulting interventions in public sector organisations especially in emerging economies. This paper aims to fill this void by narrating the empirics of a consulting assignment carried out by a large international consulting firm in a Pakistani public sector organisation. The paper found that consultants? recommendations of modern day management accounting and control practices, such as a modern performance measurement system and a ?state-of-the-art? information system, were rejected by the management, who stopped the balance of payment of the consultants? fee. Employing a theoretical perspective that focuses on the structural conditions facing both the client and the consultants, and the strategies adopted by the consultants and the client, the paper aims to explain the empirics of the case. Through identification of the structural conditions operating in emerging economies, this paper sheds light on the nature of the relationship between consultants and client in these settings. The consultants? strategies and what went ?wrong? with these strategies was also analysed. Client management counter-strategies and management?s reasons for implementing them were also explored. Thus, through structural and strategic analysis, this paper aims to enhance our understanding of the dynamics of management consulting in public sector organisations especially in emerging economies.