Items where Author is "Ma, Emily"

Yang, Huijun and Song, Hanqun and Wang, Yao-Chin and Ma, Emily (2025) Similarity-attraction theory perspective on service employees and service robots’ interactions. Service Industries Journal. DOI https://doi.org/10.1080/02642069.2025.2485972

Wang, Yao-Chin and Song, Hanqun and Yang, Huijun and Ma, Emily (2025) Robots vs. human employees’ influence on restaurant brand relationship building: An integration of role theory and stereotype theory. Journal of Vacation Marketing. DOI https://doi.org/10.1177/13567667251317736

Yang, Huijun and Wang, Yao-Chin and Song, Hanqun and Ma, Emily (2024) Utilitarian vs. hedonic roles of service robots and customer stereotypes: A person-environment fit theory perspective. International Journal of Contemporary Hospitality Management, 36 (9). pp. 3211-3231. DOI https://doi.org/10.1108/IJCHM-05-2023-0668

Ma, Emily and Yang, Huijun and Wang, Yao-Chin and Song, Hanqun (2022) Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels. Tourism Management, 93. p. 104610. DOI https://doi.org/10.1016/j.tourman.2022.104610

Song, Hanqun and Wang, Yao-Chin and Yang, Huijun and Ma, Emily (2022) Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management, 106. p. 103301. DOI https://doi.org/10.1016/j.ijhm.2022.103301