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Pena Rios, AC and Hagras, H and Owusu, G and Gardner, M (2018) Furthering Service 4.0: Harnessing Intelligent Immersive Environments and Systems. IEEE Systems, Man, and Cybernetics Magazine, 4 (1). pp. 20-31. DOI https://doi.org/10.1109/MSMC.2017.2769199