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Li, Xinwei and Xu, Mao and Zeng, Wenjuan and Tse, Ying Kei and Chan, Hing Kai (2023) Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70. p. 103157. DOI https://doi.org/10.1016/j.jretconser.2022.103157

Cui, Xingwen and Xie, Qinghong and Zhu, Jing and Shareef, Mahmud Akhter and Goraya, M Awais Shakir and Akram, Muhammad Shakaib (2022) Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior. Journal of Retailing and Consumer Services, 65. p. 102869. DOI https://doi.org/10.1016/j.jretconser.2021.102869

Goraya, M Awais Shakir and Zhu, Jing and Akram, Muhammad Shakaib and Shareef, Mahmud Akhter and Malik, Aneela and Bhatti, Zeeshan Ahmed (2022) The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter? Journal of Retailing and Consumer Services, 65 (March). p. 102130. DOI https://doi.org/10.1016/j.jretconser.2020.102130

Omar, Suha and Mohsen, Kholoud and Tsimonis, Georgios and Oozeerally, Adam and Hsu, Jen-Hsien (2021) M-commerce: The nexus between mobile shopping service quality and loyalty. Journal of Retailing and Consumer Services, 60. p. 102468. DOI https://doi.org/10.1016/j.jretconser.2021.102468

Evanschitzky, Heiner and Malhotra, Neeru and v. Wangenheim, Florian and Lemon, Katherine N (2017) Antecedents of peripheral services cross-buying behavior. Journal of Retailing and Consumer Services, 36. pp. 218-224. DOI https://doi.org/10.1016/j.jretconser.2017.02.006