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Psychological contract violation and customer intention to reuse online retailers:exploring mediating and moderating mechanisms

Malhotra, Neeru and Sahadev, Sunil and Purani, Keeyor (2017) Psychological contract violation and customer intention to reuse online retailers:exploring mediating and moderating mechanisms. Journal of Business Research, 75. pp. 17-28. DOI https://doi.org/10.1016/j.jbusres.2017.01.013



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Filename: Psychological_contract_violation_and_customer_intention_to_reuse_online_retailers.pdf

Licence: Creative Commons: Attribution-Noncommercial-No Derivative Works 3.0

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