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Yang, Huijun and Wang, Yao-Chin and Song, Hanqun and Ma, Emily (2024) Utilitarian vs. hedonic roles of service robots and customer stereotypes: A person-environment fit theory perspective. International Journal of Contemporary Hospitality Management, 36 (9). pp. 3211-3231. DOI https://doi.org/10.1108/IJCHM-05-2023-0668

Song, Hanqun and Yang, Huijun and Sthapit, Erose (2023) Robotic service quality, authenticity, and revisit intention to restaurants in China: Extending cognitive appraisal theory. International Journal of Contemporary Hospitality Management. DOI https://doi.org/10.1108/IJCHM-11-2022-1396

Sthapit, Erose and Garrod, Brian and Coudounaris, Dafnis N and Björk, Peter and Erul, Emrullah and Song, Hanqun (2023) Antecedents and outcomes of memorable wildlife tourism experiences. Journal of Ecotourism. pp. 1-24. DOI https://doi.org/10.1080/14724049.2023.2272063

Cheung, Catherine and Song, Hanqun (2023) Application of Communication-Persuasion Theory in Destination Marketing in the Post-Pandemic Era. Journal of China Tourism Research, 20 (3). pp. 565-586. DOI https://doi.org/10.1080/19388160.2023.2240487

Song, Hanqun and Ding, Qing Shan and Xu, Jing Bill and Kim, Jonghyeong and Chang, Richard CY (2023) Typographic design of outdoor signage, restaurant authenticity, and consumers’ willingness to dine: extending semiotic theory. International Journal of Contemporary Hospitality Management, 35 (7). pp. 2388-2409. DOI https://doi.org/10.1108/ijchm-05-2022-0572

Xu, Jing Bill and Song, Hanqun and Prayag, Girish (2023) Using authenticity cues to increase repurchase intention in restaurants: Should the focus be on ability or morality? Tourism Management Perspectives, 46. p. 101102. DOI https://doi.org/10.1016/j.tmp.2023.101102

Ma, Emily and Yang, Huijun and Wang, Yao-Chin and Song, Hanqun (2022) Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels. Tourism Management, 93. p. 104610. DOI https://doi.org/10.1016/j.tourman.2022.104610

Song, Hanqun and Wang, Yao-Chin and Yang, Huijun and Ma, Emily (2022) Robotic employees vs. human employees: Customers’ perceived authenticity at casual dining restaurants. International Journal of Hospitality Management, 106. p. 103301. DOI https://doi.org/10.1016/j.ijhm.2022.103301